FAQs
When will my box arrive?
We aim to ship all our parcels between the 15th - 30th of each shipping month.
U.S Shipping - estimated 2 - 8 days in transit
Quarterly Box Shipping Months - March - June - September - December
Pin Box Shipping Months - February - May - August - November
If you’re ever confused about shipping dates and when to expect your box, you can always shoot us an email at info@magicdelivered.co and we’d be happy to help!
How Often Do Quarterly Boxes Ship?
How Often Do Quarterly Boxes Ship?
Quarterly boxes will ship every three months.
Magical! Quarterly Box Shipping Months -
March, June, September and December
Pin Box Shipping Months - February, May, August and November
What About Shop Orders?
Shipping for shop items and orders is vastly different to our subscriptions.
We typically process orders 1-2 times per week so generally you can expect a tracking notification within 5-10 business days of your order. It is just one witch processing these shipments so sometimes we can get backed up but please don't hesitate to reach us at info@magicdelivered.co anytime for a more clear timeline.
My box is stuck or has been lost in transit.
If your shipment was stuck in one location for 2 weeks (US package) and 3-4 weeks (international package) due to being lost in transit, we would be happy to send a replacement free of charge
How can I skip a quarterly subscription box?
You are able to skip a renewal or cancel your subscrpition by logging into your customer portal and managing your subscription there. If you have trouble, don't hesitate to reach out to our Customer Care Team at info@magicdelivered.co
If you do not want to receive the next box, please make sure to skip or cancel your subscription BEFORE the upcoming renewal. Renewals fall on the 20th of the month 3 month's after your initial activation or renewal. Example, if you subscribed on June 25th for the September box, your next renewal will be on September 20th for the December Box. Therefore, you should cancel your subscription before September 20th to not receive the December Box.
If you cancel after your account is renewed, please know that you have to send a refund request within 3 days from the date of purchase. If you emailed a cancel+refund request after the stipulated time, we can only cancel your next renewal and ship your box but no refunds will be issued.