FAQs
When will my box arrive?
We aim to ship all our parcels by the 20th of each shipping month. If you’re ever confused about shipping dates and when to expect your box, you can always shoot us an email and we’d be happy to help!
How Often Do Quarterly Boxes Ship?
How Often Do Quarterly Boxes Ship?
Quarterly boxes will ship every three months.
Magical! Quarterly Box Shipping Months -
March, June, September and December
Pin Box Shipping Months - February, May, August and November
My box is stuck or has been lost in transit.
If your shipment was stuck in one location for 2 weeks (US package) and 3-4 weeks (international package) due to being lost in transit, we would be happy to send a replacement free of charge
How can I skip a monthly subscription box?
You are able to skip a renewal or cancel your subscrpition by logging into your customer portal and manamanaging your subscription there. If you have trouble, don't hesitate to reach out to our Customer Care Team at info@magicdelivered.co
If you want to not receive the next box, please make sure to skip or cancel your subscription BEFORE the upcoming renewal. Renewals fall on the 20th of the month before the shipping month. Example, if you subscribed on June 25th for the September box, your next renewal will be on November 20th for the December Box. Therefore, you should cancel your subscription before November 20th to not receive the December Box.
If you cancel after your account is renewed, please know that you have to send a refund request within 3 days from the date of purchase. If you emailed a cancel+refund request after the stipulated time, we can only cancel your next renewal and ship your box but no refunds will be issued.