ANSWERES TO ALL YOUR QUESTIONS
What Can I Expect From The Magic, Delivered Quarterly Box?
You can expect a box full of unique, high quality and magical products. There will be +7 items curated to the theme with a retail value of over $130! Goodies so good, you won't find them anywhere else!
If you want to see some examples of items we’ve included in the past, check out our Instagram page!
What Can I Expect From The Magic, Delivered Pin Box?
This box is suited for collectors, pin lovers and fans of magical things! You can expect 3 - 5 amazing pins designed by some of the most talented and beloved pin makers.
Will I Get A House Item Every Quarter?
Subscribers choose a house preference upon signing up but this does not guarantee there will be a house related item in every box.
Will I Get A T-Shirt Every Quarter?
Subscribers choose a t-shirt size upon signing up but this does not guarantee there will be a t-shirt in every box.
Keep updated on what is coming in next quarter's box by signing up to our email & sms newsletter HERE!
Is Magic, Delivered Suitable For Children?
Our boxes are suitable for ages 13+ but many younger witches and wizards also love our products!
Is Magic, Delivered Vegan?
Yes! We believe all creatures are magical, so we have committed to ensuring that all our products are vegan and cruelty-free. Vegan food items are sent out pretty infrequently, but veganism extends far beyond just what we eat.
SECRET SOCIETY OF MAGIC MEMBERSHIP
$10 in Store Credit
1000 Dragon Gold Reward Points are immediately sent to your vault each month. These can be redeemed for one-time purchases in our shop and Members Only Shop. Think of it as your very own Magic, Delivered piggy bank!
*Store credit excludes redemptions for box add-on products or any orders including a coupon code.
Members Only Secret Shop
This Members Only Shop will only be accessible by active Members of the Secret Society Of Magic and Active Box Subscribers within your account portal. It will include exclusive products not sold in our shop.
Exclusive Sales and Discounts
Members of the Secret Society Of Magic will get exclusive discounts and sales that no one else will receive. Not only will your $10 be credit for future purchases but you will get to SAVE even more too!
Our Members and Active Subscribers will get exclusive early access to brand new releases and Member Exclusive products before anyone else! This gives subscribers priority first dibs on all our hot products!
Members Only Giveaways
Our members of the Secret Society Of Magic will automatically be included in giveaways. Just being a member will put you in with the chance of winning free products and boxes. You will even be able to follow along right in your member account.
What can I redeem my Dragon Gold on?
You can redeem Dragon Gold on all one-time purchases in our shop.
*Excludes any box add-on products.
Can Dragon Gold Be Used On Add-On Products?
No, unfortunately Dragon Gold is unable to be redeemed with box add-ons due to there already being a discount applied to the order. As a subscriber you will be receiving free shipping with these products and therefore credits can not be used with these orders.
However, if add-on products make it into our shop, at this stage Dragon Gold can then be used to complete the purchase. As long as no other discount is applied to this order.
Can Dragon Gold be redeemed with other discounts?
Dragon Gold will be eligible for purchases including sale items where discount codes are not required! However, one-time purchases that include other discount codes will not be eligible. In order to redeem Dragon Gold with a purchase it must not be coupled with another discount code.
Will My Dragon Gold Expire?
Dragon Gold will expire after 12 months. You will receive reminder alerts via email letting you know if any Dragon Gold within your vault is nearing expiration.
Buy Now Pay Later
What is Shop Pay Instalments?
When checking out with Shop Pay, you now have the option to pay now or later with all non-subscription orders over $50. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
*Rates from 0% APR 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
Change of Plans
(a) You change your mind about subscribing or getting the item; (b) you realized the item or the shipping fee is too expensive for your budget, then the policy below will apply:
Subscription: We will cancel your subscription but any boxes already paid for will still be shipped if no refund was processed. To see if your request is eligible for a refund, please check the Refund Policy.
Non-subscription: We can only cancel and refund an order within 3 days from the date of purchase.
Order Created by Accident
(a) if you have duplicate orders or (b) accidentally ordered the wrong item, then the policy below will apply:
Subscription: (a) We can cancel and refund the duplicate box as long as the extra box is not shipped yet. If the issue is reported after the extra box is shipped/delivered, and the duplicate subscription happened due to a system glitch, we will cancel and refund the extra subscription and will send a free return label to ship back the extra box. We can only refund the order value (if customer's fault). Customers will pay for the return label. (b) We can cancel & refund the wrong subscription within 3 days from the date of purchase.
Non-subscription: We can only cancel and refund an order within 3 days from the date of purchase.
Skip or Cancel Subscription
You are able to skip a renewal or cancel your subscrpition by logging into your customer portal and manamanaging your subscription there. If you have trouble, don't hesitate to reach out to our Customer Care Team at email@example.com
If you want to not recieve the next box, please make sure to skip or cancel your subscription BEFORE the upcoming renewal. Renewals fall on the 20th of the month before the shipping month. Example, if you subscribed on June 25th for the September box, your next renewal will be on November 20th for the December Box. Therefore, you should cancel your subscription before November 20th to not receive the December Box. If you cancel after your account is renewed, please know that you have to send a refund request within 3 days from the date of purchase. If you emailed a cancel+refund request after the stipulated time, we can only cancel your next renewal and ship your box but no refunds will be issued.
How Often Do Quarterly Boxes Ship?
Quarterly boxes will ship every three months.
Magical! Quarterly Box Shipping Months -
March, June, September and December
Pin Box Shipping Months - February, May, August and November
When Will My Box Arrive?
We aim to ship all our parcels by the 20th of each shipping month. If you’re ever confused about shipping dates and when to expect your box, you can always shoot us an email and we’d be happy to help!
Do You Accept International Orders?
Yes, we ship internationally. Shipping rates will be generated at checkout and vary by region.
Refunds can only be processed if we received the request within 72 hours from when the order was placed. Any requests received past the stipulated time will not be eligible for a refund.
Package Lost in Transit
If your shipment was stuck in one location for 2 weeks (US package) and 3-4 weeks (international package) due to being lost in transit and you prefer a refund over a replacement, we will refund only the order value and will exclude the shipping fee.
Damaged Item Scenario A
If you want a refund due to an item being damaged after a week or a month of use, we cannot process a refund but you can email us at firstname.lastname@example.org to check an option for compensation. This is a case-per-case scenario.
Damaged Item Scenario B
If you want a refund for item/s that arrived damaged, we can process a refund only if– (i) we received the report within 3 business days from when the package arrived, (ii) photos of the damaged item/s were emailed to email@example.com (iii) the damage was NOT caused by the customer.
If you are looking to refund your subscription box due to dissatisfaction, we cannot process a refund but you can email us at firstname.lastname@example.org to discuss it further with our Customer Care Team.
In the event that a war or a catastrophic natural disaster happens in the shipment’s destination, we will be refund the order.
With Route Package Protection
LOST/ STOLEN/ DAMAGED ITEMS
Wrong Item Delivered
Issue should be reported within 3 business days from when the item/s arrived. We will send a free return label and as soon as we receive the wrong item back, we will send the replacement.
Wrong Item Delivered (Customer Fault)
If you ordered the wrong item and realized only after it was delivered, the replacement process will be at customer’s expense. Please send the wrong item back to the address below:
1120 W Alameda Dr #2, Tempe, AZ 85282, United States
As soon as we receive the item, we will send an invoice for the replacement’s shipping fee. Once the payment is completed, we will process the replacement.
If the item is damaged due to poor shipping, we would be happy to send a replacement as long as photos of the damaged item are emailed to email@example.com within 3 days from the date of delivery. No need to return the damaged item.
We can send a replacement for lost/stolen orders only as a one-time courtesy. Frequent lost/stolen packages will not be a liability of Magic Delivered!
We would be happy to send a replacement for missing items as long as the issue is reported within 3 days from the date of delivery.
Stuck/Lost in Transit
If your shipment was stuck in one location for 2 weeks (US package) and 3-4 weeks (international package) due to being lost in transit, we would be happy to send a replacement free of charge.
Have A Question That's Not Answered Here?
Shoot us an email and we would be happy to help! You can reach us at firstname.lastname@example.org